Terms and conditions
GENERAL TERMS AND CONDITIONS FOR USING THE ONLINE JEWELRY STORE jeWelry DynaSty
These General Terms and Conditions govern the relationship between the company Balkan Bul LTD which is a sole proprietorship with limited liability, registered in the Commercial Register at the Registry Agency with UIC 112972599 with registered office and address in Bulgaria, Peshtera, PK-4550, municipality. Cave, region Pazardzhik, 17 Angel Kaloyanov Str. And address for contacts and correspondence related to the activity of the online store in Bulgaria, Peshtera, PK-4550, municipality. Cave, region Pazardzhik, 56 Mihail Takev Str. Office ground floor, tel. 0888777294 or e-mail: firstname.lastname@example.org and consumers (customers) who use the online jewelry store www.jewelry-dynasty.com to purchase products - goods (jewelry, accessories, souvenirs, watches). By clicking on the General Terms and Conditions button or on any button other than the General Terms and Conditions, a photo, picture, link or button located on the website www.jewelry-dynasty.com is considered that you are familiar with, accept and agree with the described below General Terms and Conditions. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as with other laws and regulations in force in the territory of the Republic of Bulgaria.
User (customer, buyer) - a natural person, company or other legal entity that places an order in the online jewelry store www.jewelry-dynasty.com and accordingly pays for the order in a way chosen by him. Seller - Balkan Bul LTD, company, legal entity, with registered office in Peshtera, PK-4550, 17 Angel Kaloyanov Street, owner of the jeWelry DynaSty brand and the online platform (online jewelry store) www.jewelry-dynasty.com Order - an electronic request, which appears as a form of communication between the buyer (individual or legal entity) and the seller, in which the seller agrees to deliver to a specified address, and the buyer agrees to pay on delivery the value of the order. Products - goods (jewelry, accessories, souvenirs and watches) that will be delivered to the buyer as a result of the order made in the online jewelry store www.jewelry-dynasty.com. Contract - the contract placed for delivery of goods is considered to be the order placed by the customer (buyer) in the online jewelry store www.jewelry-dynasty.com and confirmed by the seller.
2. Product information
The products sold through the online jewelry store www.jewelry-dynasty.com are new and at the time of delivery are accompanied by an invoice or receipt, as required by law. Fima Balkan Bul LTD declares that all products - goods (jewelry, accessories, souvenirs and watches) are made of harmless materials and meet the standards established in the Republic of Bulgaria. When sending an order from the seller to the buyer, all products in the order are inspected by an employee of the online jewelry store www.jewelry-dynasty.com. The order is prepared on the basis of the order made by the buyer to the seller, and on whether the products were available at the time of the order. Products are stored only in a closed request by the buyer. For this reason, only products that have passed confirmation, completion of the order are delivered. The purchase price marked on the invoice will be the same as the one on the site at the time of your order. We reserve the right to change product prices without notice. We also assume that the value of your order will not change after its completion and confirmation by your e-mail specified when registering in the online jewelry store www.jewelry-dynasty.com. When ordering an operator for a contract for the supply of goods is considered an oral order made to the operator by phone 0888777294 or Skype jewelry.dynasty. www.jewelry-dynasty.com gives guarantees, such as those specified in the law mentioning the relevant, but without limitation of the operation of this site - namely: information, correct descriptions of articles, updating the content on the site and its suitability for the intended purpose. The buyer expressly agrees that he has read the rules of operation of the site, in the absence of such, uses at his own risk this site, excluding the obligations of the seller, in this case www.jewelry-dynasty.com, to allow users to withdraw, as required by law and according to the clauses described in this document.
3. Product warranty
All products sold by the online jewelry store www.jewelry-dynasty.com have a warranty and the possibility of return in case of stopped damage or defect upon receipt as required by commercial law, consumer protection law and good practices in online commerce. Our products are new and pre-checked, approved and packaged before shipping.
When www.jewelry-dynasty.com confirms your order, it will automatically mean that you are familiar with and agree with the rules of use of the site mentioned in the general conditions. An order accepted and successfully registered by www.jewelry-dynasty.com is considered to be one that is confirmed electronically by e-mail of the buyer without requiring a response from him. The company will not have financial claims against buyers for an unconfirmed order. The order is considered confirmed after receiving a confirmation e-mail. If you do not receive an e-mail to confirm the order, please contact us at 0888777294. This agreement enters into force upon confirmation of the order from the online store www.jewelry-dynasty.com. Confirmation is done only electronically, (e-mail), after the preparation of the order.
Delivery is made by courier and is free for orders over BGN 100 for the whole country, and for orders under BGN 100 transport costs are borne by the buyer and are worth BGN 6.00 to the address specified by the Buyer and BGN 5.00 to the office of Econt. Deliveries are made through the courier company Econt, in the days from Monday to Saturday, in the hours between 08:00 - 18:00, within 1 working day, after confirmation of the order, at the address specified in the customer's registration. www.jewelry-dynasty.com reserves the right not to deliver orders to customers who have not fulfilled their obligations upon registration (incorrectly filled in data, incorrect information or lack thereof). After two unsuccessful delivery attempts made by the courier company Econt, your order will be considered invalid and www.jewelry-dynasty.com will terminate its contract with you. We reserve the right not to send orders to customers who are registered in our system with more than two unsuccessfully delivered orders within one month. If the buyer is not found at the address specified for delivery of the order within the hours specified in the order as a fixed time for delivery, the courier will repeat the delivery the next day, after contacting the buyer by phone. If during the second attempt for delivery by the courier company, the buyer is not found at the address, the delivery is considered canceled and the order from www.jewelry-dynasty.com is terminated. An order with a specified address for receiving that of the office of the courier company is received from the office of the courier company, such delivery is considered canceled, and the request from www.jewelry-dynasty.com for terminated, when not requested, received from the customer within every five working days.
6. Product return
According to the current legislation, return of purchased goods is allowed only to individuals. Under current law, the consumer must notify in writing of the desire to cancel the purchase without penalty and without giving reasons, within 14 working days from the date of receipt of the product. Each client has the right to do so within the specified period. Customers registered as legal entities do not have the right to withdraw from the order in the specified order for individuals, respectively, the withdrawal from the order applies only to individuals. The return of goods by legal entities takes place in accordance with the procedure agreed by both parties, after presenting the necessary documents accompanying the goods. In case of wholesale, subsequent complaints are borne by the company that bought the goods in bulk. The necessary compensations from the online jewelry store are arranged after agreement between the two parties in a way that is profitable and acceptable for both parties. Each customer (individual or legal entity) has the right to return the order immediately after an examination and test in the office of the courier company. When returning the order, the Buyer must pay the cost of returning the shipment. When returning products at a later stage within the legally specified period of 14 working days for (individuals), the products must be returned in the same condition in which they were delivered, if possible in the original packaging, with all accessories and original labels, undamaged and unworn, as well as with the accompanying sales document (invoice or receipt), through the same courier company with which they were delivered. The buyer must pay the cost of returning the products. The buyer is obliged to notify www.jewelry-dynasty.com of his intentions to return the product within 14 working days from the date of receipt of the shipment. Requests for return of a product after the expiration of the mentioned term will not be taken into account by the company. After submitting an application for return of a product within the given period, the buyer has a period of 14 working days to complete the delivery to www.jewelry-dynasty.com of the relevant defective or unwanted products. Applications after this deadline will not be considered and accepted. We reserve the right to refuse to accept products that do not meet the conditions for return, namely: damaged or torn packaging, traces of wear, scratched surfaces, lack of labels and accessories accompanying the product, etc. Packages that do not match the description will be rejected. In order to avoid misunderstandings, a report will be issued regarding the condition of the shipments, with a representative of the courier company, in which the condition of the shipment will be indicated. In the document for sending the shipment containing the goods for complaint, the inspection option must be marked. When returning products that are not in the same condition in which they were delivered, are not in the original packaging and do not have the original labels, as well as accompanying documents, www.jewelry-dynasty.com will consider them invalid and retain the right not to reimburse the amount paid for them. We also reserve the right to deny you a return of a product in the event of misuse. When from the monthly number of orders, the customer returns more than 25% of the total value of the orders, we have the right to terminate our deliveries to this customer without notice. If the return is refused, on any grounds listed above, if the customer has sent a product without a return number or has sent the package to another courier company, the transport costs will be at his expense. Refund of the amount of returned products will be made by:
The courier company
To a bank account specified by the buyer
At the specified address in the online store www.jewelry-dynasty.com
ATTENTION! Dear customers, please observe the deadlines for returning products purchased from our online store.
www.jewelry-dynasty.com, is responsible and guarantees the quality of the products sold. The terms of the warranty for consumers are in accordance with the legal provisions in force on the territory of the Republic of Bulgaria. Complaints will be upheld, subject to the conditions set out below, otherwise no complaints will be accepted. Complaints must be submitted in writing to the e-mail address email@example.com. Complaints are submitted within 48 hours of receiving the order from the buyer. The complaint must mention the order number, the invoice number, the bill of lading number with which the order was sent, as well as the reasons for the complaint. Complaints related to the warranty and defects of the products must be accompanied by the relevant defective product, in its original packaging, together with all accessories to it, as well as a copy of the invoice or receipt issued to him and a receipt from the courier company. If a product is returned to www.jewelry-dynasty.com without being accompanied by one of the above requirements, it may be sent back to the applicant (sender) without www.jewelry-dynasty.com taking responsibility for the warranty and its defect, www.jewelry-dynasty.com will respond to the complaint, within five working days of receiving it. During this time, www.jewelry-dynasty.com may decide:
* Acceptance of the advertised goods, at your own expense;
* Payment of the value of the advertised goods;
* Dismissal of the appeal;
No claims will be considered if the goods have been replaced by others or have been affected in any way (mechanically or chemically). This list is subject to supplementation. The customer is not entitled to claim compensation for the quality or quantity of goods purchased from www.jewelry-dynasty.com, if some of the above procedures are not followed when submitting the complaint (complaint).
We determine the regulations and rules for organizing the promotions and discounts we make. These rules are known to potential customers, from our site, through their profile on our site or from our official Facebook page. Only those customers who follow the rules published on the site are entitled to promotions. Also, the promotions apply only to orders placed on our site during the period in which the promotion is valid until the quantities run out. During the promotions, discounts are not cumulative, the discount with the highest value will apply. The company reserves the right to cancel a promotion without notice.
9. Protection of personal data
Balkan Bul LTD is registered under the Personal Data Protection Act and guarantees complete confidentiality of personal data. The personal information used by the site www.jewelry-dynasty.com is not sold, transmitted or in any way shared with third parties and is fully compliant with the law on personal data protection and Bulgarian legislation.
Any attempt to access the personal data of a user by another user, change the content of the site www.jewelry-dynasty.com or affect the quality of his work will be considered fraud, a crime and is punishable by the competent authorities under Bulgarian legislation.
Any complaint from a user to the site www.jewelry-dynasty.com, if possible, will be resolved by mutual consent, in case of inability the client has the right to contact the competent authorities. These conditions are mandatory for both parties. Both parties are considered informed and agree to any changes in the "General Terms" from the date of their publication on the site. It is the sole responsibility of the user to keep abreast of any changes to these terms. Use of the services of the site, after changes in the "General Terms", means that you agree with these changes.
These conditions will be regulated and interpreted in accordance with the laws of the Republic of Bulgaria, regardless of conflicts and interference of legal norms. For all disputes arising from (or) related to the site, you are subject to the exclusive jurisdiction and judicial district of the courts located in the territory of the Republic of Bulgaria. The hard copy of this document and notices transmitted electronically from the Site will be admissible in judicial or administrative proceedings based on or relating to these terms, in the same manner and under the same conditions as other commercial documents, and records originally printed.
We reserve the right to make changes to the regulations, design and all structures of the website www.jewelry-dynasty.com and this does not oblige us to notify our customers in advance! Made changes will never affect an order already made (order).
13. Privacy Statement
This page explains the confidentiality in the activity of Balkan Bul LTD, as the owner of the site www.jewelry-dynasty.com, and what significance it has for our users.
By using our website www.jewelry-dynasty.com, you agree to write your website in a cookie. If you do not wish to receive cookies from us, you can turn off this option in your browser settings, as well as use the opt-out button on our site. More information can be found in the section general conditions, information about cookies. Our website complies with your consumer rights, in accordance with the requirements of Regulation (EU) 2016/679.
Personal data collected through the site and how we use it:
The term "personal data" means any information relating to a natural person who has been or may be identified, directly or indirectly, by one or more specific characteristics. Examples of personal data are the name, address or e-mail address of the person. We use the personal data you provide to inform you about the products, promotions and discounts we offer. We may use your email address to answer your questions and comments, as well as information about our upcoming campaigns. The personal data collected through the site is also used to improve its content and functionality, as well as to offer our services to current and potential customers, including registered users of our site. Balkan Bul LTD does not provide personal data to third parties.
Security and data retention
Balkan Bul LTD takes the necessary measures to preserve the accuracy and timeliness of personal data in our databases and ensure their protection. We retain your personal data for as long as necessary for the purposes for which it was collected and for compliance with legal requirements for the storage of documents.
Data access and change
You can request access to or correction of your personal data collected through our site: Balkan Bul LTD, by notifying us by e-mail: firstname.lastname@example.org We expect to provide sufficient information to be able to identify your personal data . We will respond to your inquiry in a timely manner. Requests for rectification or erasure of personal data shall be taken into account in compliance with the applicable legal requirements for data reporting or document retention obligations.
Personal data of minors
14. Information about cookies
What are cookies?
This is text computer data stored in the user's browser intended for use by web pages. This data allows the user's device to be identified and the correct behavior of a web page according to his individual preferences, cookies usually contain the name of the website, the storage time of the end device and a unique number.
When we use the website, we use the following cookies:
• Mandatory cookies - these cookies are necessary for the proper functioning of the website and the provision of our services to users, as well as ensuring a secure web environment.
• functional cookies - these cookies help us to personalize the use of the website to users in view of your preferences
• advertising cookies - through these cookies we receive information on how you use our page to tailor the advertising content offered to you with your preferences.
Cookies and personal data
The personal data collected by cookies can only be used to perform specific functions on the site related to the user. Personal data is encrypted to prevent access to it by unauthorized persons and is not used in any way except for the purpose of providing the full functionality of the website and when using our services.
These settings can be changed in such a way as to block the automatic management of cookies in the browser or the browser to inform each time a "cookie" is attached to the user's device.
Detailed information about the possibilities of this and how cookies are used is available in the settings of your browser.
The settings of cookies can also be changed by our module on the site, which appears every time you open the site until you select an option: Accept cookies or Cookie Preferences.